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I have a 2013 Chrysler 200 convertible and the headrest on driver's side deployed. The latches actually sheared and it needs to be replaced. The repair manual that I purchased shows how to reset but not replace. Dealer wants $600.00 for replacement, I can buy the leather headrest for about $220.00............Can anyone direct me to a good manual to purchase or tell me how to remove and replace?
 

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I have a 2012 convertible and also the official factory service manual and I just noticed for the first time the issue you raise. No information is listed about the installation or removal of active head restraints. I guess you've seen the part about the necessity of using the Chrysler diagnostic tool after an unsuccessful manual reset of the headrests to release the latch mechanism (copy/paste below).

Before attempting to reset, and after each unsuccessful attempt to reset an AHR, inspect the latch mechanism within the AHR rear trim cover (1) to be certain the latch is unlatched. This can be confirmed by placing a finger on the latch catches (4) and gently rocking them rearward and forward. The catches should move freely. If the catches do not move freely, they are in the latched position and the latch must be opened using the diagnostic scan tool. Follow the steps outlined for AHR - Activate Driver And Passenger Head Restraint under System Test for the Occupant Restraint Controller/ORC menu item. Each time this routine is performed, both the driver and passenger side AHR unit latches may be opened and both AHR units may have to be reset.
 

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There is another forum specifically for Chrysler convertibles including your car, which they refer to as the 3rd gen convertible. You might want to join and post a thread over there to see if you can get any help. Here is a link to that forum....

 

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I have a 2013 Chrysler 200 convertible and the headrest on driver's side deployed. The latches actually sheared and it needs to be replaced. The repair manual that I purchased shows how to reset but not replace. Dealer wants $600.00 for replacement, I can buy the leather headrest for about $220.00............Can anyone direct me to a good manual to purchase or tell me how to remove and replace?

Hello prplexed,

We understand why this may be concerning. We suggest having your dealer inspect this concern if you have not done so already. Please let us know via private message if you decide to have your dealer look into this, as we would like to have this documented and have a case escalated in your behalf so a Case Specialist can work with your dealer to help find a potential solution.

Lamar
ChryslerCares
 

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Hello prplexed,

We understand why this may be concerning. We suggest having your dealer inspect this concern if you have not done so already. Please let us know via private message if you decide to have your dealer look into this, as we would like to have this documented and have a case escalated in your behalf so a Case Specialist can work with your dealer to help find a potential solution.

Lamar
ChryslerCares
Why hasn't Chrysler done the right thing and make a recall? This is dangerous!
 

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