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Hi, I'm a dealer in Orlando Florida and just had 2 of those cars come in with top problems.

I sent the hard top to Chrysler dealer and after paying $135 to be told they ran tests and it all failed.

They wanted another $270 then if no luck another $400 also diagnose the problem.

I got fed up and took it back.

I unbolted the headed plate and did several tests myself, which took less than 1 hour ($135) they charged me at the dealer.

Bottom line, the problem is the motor that powers the latch that clamps down the top to the windshield frame.

Motor gets week and can power it all the way so that the switch sees it latched.

I checked the second soft top 200 and the problem was the same.

I found out by removing the motor and operating the latches manually and everything worked perfectly.

Top opens and closes flawlessly.

Chrysler dealerships don't know anything and charge a lot for no work performed.

Any one needing help with this, let me know. I can help.
Hello,
If you are still active on this site, I have some questions.
 

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Hi, I'm a dealer in Orlando Florida and just had 2 of those cars come in with top problems.

I checked the second soft top 200 and the problem was the same.

I found out by removing the motor and operating the latches manually and everything worked perfectly.

Top opens and closes flawlessly.

Chrysler dealerships don't know anything and charge a lot for no work performed.

Any one needing help with this, let me know. I can help.
Savio:

I am experiencing a problem with my soft top (2014 Chrysler 200). When attempting to put the top down, it stops halfway. It just goes silent. Eventually a "malfunction" message comes on. The top will go right backup. What is your suggestion?

Dan
 

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You should probably check out this thread in the Chrysler convertible forum. There are some pictures starting at post #13 that may be helpful. Basically there is a known problem with the convertible top wiring harness in the area by the passenger side trunk hinge. These wires flex a lot every time you open the trunk and have a tendency to break over time. Quite a few people have discovered this issue. Here is link...


There is quite a bit of discussion on that forum about issues with the top and might find it helpful. Another group of posts explain a very inexpensive diagnostic software product the replicates the functionality of the dealer diagnostic tool. It will let you see the specific trouble codes for every electronic module in the car, including the Power Top Control Module.
 

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Hi, I'm a dealer in Orlando Florida and just had 2 of those cars come in with top problems.

I sent the hard top to Chrysler dealer and after paying $135 to be told they ran tests and it all failed.

They wanted another $270 then if no luck another $400 also diagnose the problem.

I got fed up and took it back.

I unbolted the headed plate and did several tests myself, which took less than 1 hour ($135) they charged me at the dealer.

Bottom line, the problem is the motor that powers the latch that clamps down the top to the windshield frame.

Motor gets week and can power it all the way so that the switch sees it latched.

I checked the second soft top 200 and the problem was the same.

I found out by removing the motor and operating the latches manually and everything worked perfectly.

Top opens and closes flawlessly.

Chrysler dealerships don't know anything and charge a lot for no work performed.

Any one needing help with this, let me know. I can help.
Can u please tell me how to access the windshield motor and latches, and how to operate it manually? I am certain that is where the problem is.
 

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Can u please tell me how to access the windshield motor and latches, and how to operate it manually? I am certain that is where the problem is.
Here is what I learned when I was dealing with this issue on my 2011 Soft Top 200...

To get to the latches at the top of the windshield I had to take the visors off. Once those were off you can pull the plastic trim pieces down to get to the mechanism that has the latches and motor in it. It is one big piece that is bolted to the windshield. The knob that other folks are talking about is 1/8th 8 point star bolt in the center. That socket was hard to find. When I did find one it was very hard to turn and I ended up turning it the wrong way to close the latches. After a couple of attempts the bolt striped out and would not turn. Either way, doing this did not solve the issue. The issue was the motor itself. To replace the motor alone or the entire mechanism was about $200 each. Both used off of Ebay. In my particular case I ended up trading the car in. I figured more little things would start to go wrong with the top and cost even more money. I hope this helps. Good luck.
 

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Convertable Top Stuck

I just had the same thing happen to my 2011 200S Convertable. Top is almost fully closed within a qtr inch. Only way to tell it is not fully closed is the note on the dashboard and when driving faster than 20mph you can hear the wind coming in through the small barely noticeable gap. Also trunk will not open.
What did you fo about it
 

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What's happening to your convertible?
Just an additional thought. After 50/50 odds on every top up and down operation succeeding, I found that Mickey Mouse arrangement of a shelf resting across the trunk on a switch to be a farcical feature that rarely stayed in place. I ditched the shelf and wedged a soft rubber bushing into the groove on the right side of the trunk holding it permanently open or closed whichever it is, and have not had a single problem again in over 4 years. Just remember to check your trunk before putting your top down if you don't remember, or know for sure what is in it.
 

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If you send me a PM with your email address I can send you a technical document that describes how the system operates and the location of the various switches, etc.

There is another forum sebringclub.net which for some reason I can't reach at the moment, and they are specifically about Chrysler convertibles. You might get more help there.

There is also some diagnostic software available that has similar functional capabilities to the dealer diagnostic program. It is very inexpensive and runs on a Windows laptop. Only $50 but you need a special cable (about $40) to plug into the diagnostic port. I bought this software and it will allow you to read every electronic module in the car, including the power top control module. Most likely you will have a Chrysler trouble code stored that will point you toward the problem. You should get the software and hardware. Here is a link.

Appcar DiagFCA – diagnostic tool – Jeep, Chrysler, Dodge, Ram
Can you send me that info have had trouble in past. [email protected]
 

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Hello mrohlfing,
We regret to hear you are experiencing these concerns. We understand that you are just reaching out to other forum members for advice at this time. However, if you do choose to visit your dealer regarding this, we would be more than happy to offer our support. Please feel free to send us a private message.
Julie
Chrysler Social Care Specialist
This probably depends on where you live. The dealership in Albuquerque is unable to help with this issue.
 

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I'm writing again from a computer, maybe this time there will be an IP address.

Anyways, I am pretty sure I got it figured out what the problem is with the convertible top for the latter sebrings and 200.

If anyone needs help free of charge, please contact me and I will be of assistance.
I have 2013 chrysler 200 conv. Same thing stops halfway ( the trunk ) goes down no problem..just won't work to put top up..
 

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This mechanism gets stuck because the motor that powers it started to get weak. If you replace the latch motor all problems will go away.. A lot of the top problems on these cars are related to this motor

It would be a good idea to test the system first before replacing it just to make sure.
Cab you please tell me what the size of the socket is? I have tried every single SAE and metric sized socket I can find. You can also push the star in, which makes it look like it takes a big Torqs fitting, but I bought a whole set of them and none of them fit.

Can you please just say what size you need so I can work on this?
 

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Unfortunately I don't know. I tried years ago to turn it and I thought it was going to snap and I gave up trying to turn it.

What are you trying to do?
 

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This must be some special chrysler bit. 8mm socket is too big. 7mm comes ever so close, but too small. SAE stuff is a no-go. 1.4 is too small. 5/16 is too big.

I had trouble with my roof. I got it up then had trouble closing it again. Finally I managed to close it, but it won't latch closed. I want to troubleshoot this. Those latch motors are expensive. I need to figure out if it is that, versus a sensor or something. But first of all, I need to latch it down so I can at least drive the car on the highway
 

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I would caution anyone NOT to turn that star thing. It's just the way the motor engages the arms that lock down ther top, and I think there is a worm gear in there somewhere.

What I ended up doing was taking the entire thing apart, and somehow lubing the parts, refitting the connectors and putting it back together, it works now.
 
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