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Anyone found if these are available yet?

Given the # of questions about this over the past two years, mods might want to stick this post until it gets sorted out by FCA and navigation.com
 

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I just checked this morning and they are not available. This is turning out to be a gong show. Unaccaptable to me. My car can't navigate around my own city. they fusionned the city with all the suburbs and created a "big city" and 80% of the street names changed. My car, a 2015, can't find its way around...
 

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My wife and I went on vacation in June which took us through West Virginia. We spent hours on 4 and 2 lane highways and that were not on the map. The NAV system on the 2015 200C is horribly out of date - the map info shows a 2013 date. It's not safe to rely on the map system - we have to use the map in our smart phone for every destination. Come on, FCA. You need to meet your obligations to support the Chrysler 200's that you have sold with NAV systems. I certainly am willing to pay a fair price for a long overdue map update. Thank you.
 

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I posed this question yesterday to 'Kori' who is the current ChryslerCares rep.

Hi Kori, Thank you for taking an interest in our Chrysler 200 forum. Can you please once and for all find out and explain exactly why there have been no Map updates for our cars since 2013?

This is a direct quote that I received from 'Here Technologies' when I posed the question to them ....
HERE Technologies replied to your comment on their link.
HERE Technologies
June 9 at 7:57am

Hello, we suggest you check directly with Chrysler on this. We provide them the latest map releases and it is their decision to make that available or not to their customers. We don't know when this is to be available, sorry about that.



 

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I got the standard reply ....

Hi shamrock249,

I'm so sorry, we're trying to stop the spread of misinformation from happening--HERE has not provided a new update. As soon as something is made available from them, we will make sure it is released to customers. I'm going to forward this on to my Uconnect contacts to let them know that customers are being misinformed by the HERE social media team.

Kori
Chrysler Social Care Specialist
 

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I sent an email to FCA regarding this and below is what they replied to my email.



Thank you for your email. You can check for map updates at the link I am
providing http://chryslergroup.navigation.com/product-list/Catalog/Catalog_Chrysler_200_2015/en_US/ChryslerNA/USD
or by calling HERE at 1-866-462-8837.

I apologize but the map updates do not come from FCA Canada, this is why
I have to refer you to the mapping company. If you should have any
vehicle concerns or questions, please feel free to call us at
1-800-465-2001.

NOTE: Please do not use the 'Reply' function of your email. If you have
a need to respond to this email, please visit us at our reply form (link
provided below). Our system is NOT able to accept any emails at this
address.

For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 32111786
REPLY LINK:
https://forms.chryslercanada.ca/contact/en/reply.php?trk_ID=KMM10318933V60629L0KM&[email protected]


Sincerely,

Ashley (Ms.)

Customer Care Manager
FCA Canada Customer Care




Original Message Follows:
------------------------
Brief Description:
2015 Chrysler 200S 3.6L Nav system map update
Comments:
can you please let me know when or how long the new map update on the
2015 Chrysler 200 will be available as my current map on my nav system
is so way out of date and there has been so many changes in the roads
and streets where I am. the current map that is loaded on my nav is from
2013.. come on that\'s 4 years ago and so out dated.. please get back to
me on this matter. Thank You Percy
 

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On Jul 31 I fired off two registered letters one to FCA and the second to HERE Technologies, both in Canada. These letters outlined the lack of support from both companies for the map system. Both letters were accompanied with a copy of THIS. As per the government paperwork they have 21 days to reply. We'll see what happens, if anything.
 

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I got another email from HERE.

Thank you for inquiring about HERE Maps. Your 2015 Chrysler 200 came equipped with the newest maps currently available. The release date of the next update has been tentatively announced for early November of this year.

To check the availability of new map updates for your vehicle, please visit www.navigation.com periodically.

If you need additional assistance, please send us your feedback by replying to this email.

Kind regards,

HERE Customer Service
P.O. Box 1588
Orem, UT 84059






Hello Percy,

Thank you for inquiring about HERE Maps. Your 2015 Chrysler 200 came equipped with the newest maps currently available. At this time, the release date of the next update has not been officially announced. The price of the map updates is $149.00 plus shipping and tax (subject to change). We apologize for the inconvenience this may cause.

To check the availability of new map updates for your vehicle, please visit www.navigation.com periodically.

If you need additional assistance, please send us your feedback by replying to this email.

Kind regards,

HERE Customer Service
P.O. Box 1588
Orem, UT 84059

 

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$149.00 plus $30 for shipping plus "check back mid Oct for availability" ??
 

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$149.00 plus $30 for shipping plus "check back mid Oct for availability" ??

In the U.S., it's $4 shipping. That seems like expensive shipping for just a USB stick to CA but guess they are trying to milk it. I did put "coming" since you know how their estimates are and I wouldn't be surprised if their "mid Oct" will turn out to be Nov/Dec.


My favorite part is "currently out-of-stock" like it was ever in-stock.
 

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This is what they offer .....
Here.JPG
 

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I did put "coming" since you know how their estimates are and I wouldn't be surprised if their "mid Oct" will turn out to be Nov/Dec...
...actually based on past performance against estimates, shouldn't be surprised if it's never. :p

Early last week I left a voice mail to the Chrysler Cares person who followed up with me after I wrote to the head honcho about the maps issue last spring. While he still hasn't returned the call, maybe he did light a fire under someone. The last commitment he had given was that HERE would release the map data as soon as the UConnect OTA update was completed in July-August. So it now looks like that may actually be true - eventually.

In the meantime, it'll be three more long road trips I've taken this year with no map data update. Had to rely on Google Maps for every one of them.
 

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Not sold on paying for electronic maps. As an old truck driver, I never cared for these NAV systems and always relied on traditional paper maps.

Now I have to ask. In today's world, almost everyone ( at least that want map updates in their car ) probably have a "smart" phone. On my travels I tell the wife the address, or location of our destination, and she navigates from the phones google map. We went all over Arizona last April and never missed a thing.
And it's included with the phone, at least on my phone.
 

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It's good that they have an update. But in all honesty, in-car NAVI maps are always going to be a couple of years behind the current year. By the time they collect all the data and create the maps a bunch of changes and new roads come. Its just they way it is. When I had an aftermarket Pioneer Navi/DVD/Stereo system in my Cobalt SS I would buy a new map update ever few years but they would still always be a little behind.
 

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Not sold on paying for electronic maps. As an old truck driver, I never cared for these NAV systems and always relied on traditional paper maps.

Now I have to ask. In today's world, almost everyone ( at least that want map updates in their car ) probably have a "smart" phone. On my travels I tell the wife the address, or location of our destination, and she navigates from the phones google map. We went all over Arizona last April and never missed a thing.
And it's included with the phone, at least on my phone.
Yep. You are making a good argument for not buying a factory Nav system. Using the Google Maps app on my phone is what I was referring to in my previous post.

Also, being the same generation as you, I also happily relied on paper maps for three plus decades. However, the huge benefit of GPS based maps and navigation over old school paper maps is that with a GPS display you always know precisely where you are in relation to your destination or next turn / waypoint, not to mention traffic reporting on more recent systems, which can help reroute to avoid long delays

The reason for buying the factory system is the integration with the large UConnect display and voice recognition system. Also, not having to pull out a phone and mount it if an unexpected need arises for nav assistance.

And those of us who have paid for the factory system, for those reasons, have every justification for being unhappy with FCA and their subcontractor HERE for not doing their parts to insure the system is reasonably useful.
 

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I don't understand why they don't actually use Google maps? You'd think with all the tech employees they have to pay to do all that stuff, it would be cheaper just to license it from the Goog. Plus Google would get more data from people. My guess is because then Chrysler would have to update it more often.
 

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My brother has a 2015 Dodge Dart and it came with the Garmin system. Gotta wonder the reasoning for using different systems. Just can't be cost effective.
 
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