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I brought my car to the dealer today and as I expected they have to replace the PTU.
All though I didn't buy car from them, they are treating me pretty good. They set me up with a rental (A Toyota Yaris bleeech) covered under the power train warranty.
They had to order it so I don't think I'll get my car back until next Monday or Tuesday.
I'm really hoping this is the last of the problems with this car. I really like it.
 

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I took mine in today as I too got the AWD System Unavailable error that would come and go intermittently. Although I didn't buy my car from my local dealer, they treat me well every time I go in. They looked at it this afternoon, and called me back within a few hours to tell me that the PTU needs to be replaced. they have to order the part, and it will be there on Thursday. In the meantime, I picked up the car, and will drive it minimally until this is resolved.
 

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The AWD service required message came up on my 2015 Chrysler 200C AWD at 46025 miles. I took it in to the dealership and they said the earliest appointment they have is for next wednesday. They also said PTU issues aren't covered by my power train warranty. When I told them that I have extended bumper to bumper I bought at the dealership, they said it may cover it! I looked at the service schedule on their website and their service schedule shows that they have plenty of service appointments available this week and the next week. I feel like I am being lied to and I don't know how this is going to work out!
 

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The AWD service required message came up on my 2015 Chrysler 200C AWD at 46025 miles. I took it in to the dealership and they said the earliest appointment they have is for next wednesday. They also said PTU issues aren't covered by my power train warranty. When I told them that I have extended bumper to bumper I bought at the dealership, they said it may cover it! I looked at the service schedule on their website and their service schedule shows that they have plenty of service appointments available this week and the next week. I feel like I am being lied to and I don't know how this is going to work out!
It's always possible for them to have open appointments, in general, though with no openings with the tech or techs who are certified to do this job..

Seems to me that others here have had the PTU replaced under the power train warranty, though I suppose maybe it was actually under the three-year bumper to bumper. Expect we'll soon hear from them.
 

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They also said PTU issues aren't covered by my power train warranty.
They are 100% incorrect. The PTU is covered under the 5 year 100,000 mile powertrain warranty.

Mine was replaced well past the bumper to bumper warranty.
 

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My service awd light just came on with almost 39000 miles going to dealer tomorrow..hope it covered under the power train warrantyIf anyone paid a for PTU = Power Transfer Unit out of pocket how about a rough estimate $$$
 

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Just took my car (83,000 miles) into the dealer last week with this issue. They kept the car and ordered the PTU. Does anyone know if the replacement part has been updated? New part number or revision level?
 

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Bought a CPO 2016 200C AWD with 20K miles on it in Dec. 2018. Started getting the SERV AWD indicator a year later at about 35K. Brought it to my local dealer (not the dealer I purchased it from). They said that the CPU was shot but that they couldn't replace due to the fact that it was a "junkyard" replacement part. That is shocking seeing that I purchased it with low mileage AND why wouldn't the original owner have taken advantage of the warranty? Mysteries abound - taking it into dealership where I purchased it in a week and a half. Stay tuned...
 

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Bought a CPO 2016 200C AWD with 20K miles on it in Dec. 2018. Started getting the SERV AWD indicator a year later at about 35K. Brought it to my local dealer (not the dealer I purchased it from). They said that the CPU was shot but that they couldn't replace due to the fact that it was a "junkyard" replacement part. That is shocking seeing that I purchased it with low mileage AND why wouldn't the original owner have taken advantage of the warranty? Mysteries abound - taking it into dealership where I purchased it in a week and a half. Stay tuned...
That was a false statement by the dealer. Chrysler / FCA doesn't use "junkyard" parts for warranty repairs.
Your powertrain warranty is for 60,000 miles, or 5 years, whichever comes first.
A simple call to Chrysler customer service might help.
800-247-9753
Ask for a case number at the end of the call.
 
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