Hard to believe yours was the first KF (Cherokee) or UF (200) transmission fluid service request that dealer had ever had to deal with! Which is sure what it sounds like!!Is everyone on vacation or what? Nobody's around anymore.
Anyways, I went to the dealer for a transmission fluid flush, they took the car and all, an hour later they came back to me thinking they were done, just to tell me they couldn't do it because it was a sealed unit and required special fluid that was not ATF-4, which is what is in their flush machine.
Morons couldn't even do a drain/refill, and it's not sealed if it has a drain and fill plugs, which I know it does, and their "special" fluid is just ATF 8-9 speed fluid, which they should have anyway.
I'll do it myself, I already bought the dipstick on Amazon, 7 qts of fluid at RockAuto.com, and there's a YouTube video on how to get to the refill plug where I'll use a fluid transfer pump.
I can't imagine how messed up those "sealed" transmissions will be a decade down the road, considering the fluid will never be changed, since not even the dealership wants to service them.
You'd think they'd be jumping up and down to do this service and charge big $$ due to the extra effort and special tool required to check the level. But apparently if they couldn't do the job with the magic flush machine the way it was already configured, it was just too much trouble for these guys. My guess is that they didn't have a tech certified to work on the transmission.
Too many stories about poor dealer service departments here. Glad that at least my dealer's service department has been generally competent and professional.
Please let us know how the DIY job goes.