So I stopped at the dealership Marion OH and had them verify the recall and got a strange check back 30-60 days and we’ll check if we can get the part. I just turned around and walked out, what a bull crap answer so I’m calling Chrysler today and let them schedule the repairs for 2 recalls other being transmission software update. The state of Ohio sent a recall letter with our tag renewal, the only way we even known of this issue. We are the original owners. Our car is also and always been a oil user between changes.
Does FCA have your current mailing address & did the dealer show it in the VIN database?
Your software update is U59 or W84? The catalyst repair kit (CEZGU901AA) could be on backorder.
We have a factory support member here if you are having problems & need the factory to assist. PM to @ChryslerCares .
i realize this thread was last posted in almost a month ago, but I just received the U90 recall notice for my 2015 2.4L. I'll go have it done sometime in the next few weeks.
Not sure if it's just down to the hills in my area or what but I've never gotten better than around 20mpg for around town driving, more often in the 18.5-19.5 range - if i see any noticeable difference after the recall is done i'll post back.
i feel like i might have lost a small amount of efficiency for highway driving after the oil consumption recall, but couldn't say for sure.
My information been on the Chrysler owner site from time we purchased. So I called Chrysler thinking this would be helpful in getting a scheduled appointment. So that was little more than adding more frustration to this issue that is their issue made mine. I was Chrysler stated if I wasn’t happy I should call another dealership. Ok that was not the answer I was looking for so basically I need to find a dealership that may care. So I called the one in Delaware,OH. Going over the recalls I have this dealership told me Chrysler would contact me that my part available. Will it looks like it’s made it full circle. Been 30+ days I haven’t seen anything.
I went and checked my mothers used 2011 Cabiler it has U67 at is also same type of recall. I will stop at her local dealership and check this out on my next visit. She didn’t have any updated owner information at Chrysler so I did that for her.
Chrysler doesn't schedule recall appointments. The dealership service departments do.
Chrysler may refer you to a dealer for parts or service.
If you know that the part has been ordered for you under your name or VIN, you can call the parts dept. to check the status of that order during business hours. They should certainly call you when the part is received, but I don't know the situation.
The part may be on backorder. Chrysler was rolling out this recall slowly so that it wouldn't create a large backorder. Supply chain issues still persist. Dealer personnel shortages may be a factor. They may have a large workload. My wife had to wait 2 weeks before she got her Patriot in for state inspection.
I don't know if they can expedite this or what your situation is. I would call & check to make sure that things are still moving along.
Get the Mopar part number so you can call & ask about the status easier. If the waiting time gets too insane, this can be moved up the chain of command.
This last post is update to a post 30 days earlier. Just a FYI the recall notes you CAN call Chrysler to help schedule the repair. My call was more a concern that I got no action at dealership. Chrysler was clear that they don’t offer help they note on recall and pass it back to owner. Dealership passes it back to Chrysler. State inspection has nothing to do with this issue. Both dealership’s were clear it’s Chrysler problem and there’s no part to order and Chrysler will tell me they have part ready to install. You would think Chrysler customer service would have said that and not go find another location. What a great way to build confidence in a owner of 2 FCA products.